Car customer satisfaction down for first time in two years

Car customer satisfaction fell for the first time in two years, according to the 2013 American Customer Satisfaction Index automobiles and light vehicles report. Over the course of 4,078 random phone and e-mail interviews between April 6 and May 22, the index, based on a scale of 0 to 100, revealed that customer satisfaction with automobiles fell from 84 in 2012 to 83. Domestic autos bring up the rear. Domestic vehicles, which received an average score of 82, also lost traction in perceived quality, with European automakers ranking 84.7 and Asian brands close behind at 84.1.

Autoblog , Car customer satisfaction down for first time in two years, Car customer satisfaction down for first time in two years