Don't expect to get Barnes on the phone if your Jetta acts up – his task is figure out how to support customers in every way they might interact with the brand, which can run from dealer training to loyalty programs. Press Release:. VW Creates Customer Experience Organization. Herndon, VA - Volkswagen of America (VWoA) today announced senior management changes focused on improving customer experience performance across the company.
Mark Barnes, 52, current head of sales for the company, is appointed to the position of Vice President, Volkswagen Customer Experience.
Autoblog, VW America creates new role: VP of Customer Experience
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